Houchens Food Group Coupon Acceptance Store Policy

Effective 1/31/11

Hometown IGA, Buehler's Buy Low, and Houchens food stores accept legitimate printable coupons that consumers receive via retailer and manufacturer websites and email campaigns, through advertising and promotions on web publisher sites, and from legitimate online coupon sites. We recognize that our customers are increasingly turning to the Internet to find coupons. In an effort to make using printable coupons a positive experience, we have created these store policies and consumer guidelines to help consumers and store personnel alike prevent the abuse of these promotions.

We can only accept print-at-home coupons if they scan properly at checkout. Legitimate printable coupons are delivered using special software designed to print a barcode that scans at registers.

We will normally not accept coupons for "free" product. It is an industry practice not to produce printable coupons for free product. "Free product" coupons are pre-printed and sent via postal mail or published in media.

We will usually not accept coupons for more than 75% of a product's value. Manufacturers do not normally produce coupons for a high value relative to the cost of the item.

We can only accept coupons with valid expiration dates. Most manufacturer coupons have dates that expire 30-45 days after you print them. We cannot accept any coupons that have altered expiration dates.

Coupons will be rejected if they appear out of proportion, blurry, altered in any way, or are obvious duplicates. Print-at-home coupons should never be copied, sold or traded. You should always print the coupon yourself directly from the website or email that is offering it. Only then can you ensure you are printing a legitimate coupon. Legitimate coupons have a standard format with very specific security features, including a unique serial code.

Store managers have the authority to limit or deny the redemption of any coupons as they deem necessary.

Counterfeit coupons are a major challenge for the retail industry. Simply put, counterfeits are fake coupons. Counterfeit coupons hurt everyone, including your community, your store, the manufacturers, and honest consumers. Manufacturers, retailers, coupon processors, and law enforcement agencies are all active in the fight against counterfeit coupons.

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